Background/Introduction
Person-centred care has been identified as integral in providing relevant, quality care for people in all settings with all conditions. Consumers are demanding more from their healthcare system, with a higher level of personalised care being top of the list.
Studies have shown that while the ideal of providing personalised care for patients is the most effective method, the reality of providing this in a busy, stressful workplace, proves to be too hard for most nurses and health professionals. ‘Getting the job done’ and then providing a nurturing environment seems to be the order in which care is provided.
Methods/Strategies
The ADEA Person-Centred Care Toolkit was designed around current literature with considerations of current national and international standards. It provides a framework and quality improvement model around person-centred care that is evidence based, practical and relevant.
The existing framework was developed via an in-depth literature review, which included industry clinical practice guidelines, national and international standards and current recommendations around person-centred care. All literature searched was evidence based and within the last five years.
Ten person-centred care principles were identified and developed. The principles were run through two-rounds of a Delphi survey. Participants in both rounds consisted of consumers and CDEs.
Results/Outcomes
The ADEA Person-Centred Care Toolkit is used as a self-evaluating tool, allowing health professionals to gain awareness of their current person-centred care practices. Feedback from consumers is taken and used comparatively with the self-evaluation.
Outcomes for health professionals include:
Conclusions/Implications
With regular use of the Person-Centred Care Toolkit, there should be a marked improvement of person-centred care in the community. It will provide a more ‘user friendly’ service, that meets the needs of consumers and healthcare professionals alike.